Shipping & Policies
Once Scattered Glass receives the cremation ashes, your order will ship within 2-6 weeks. Different creation processes take different amounts of time to complete with care, so we will keep you notified of the expected delivery date. Please let us know if you have an anticipated date to receive your item. Extra time may be needed, especially during the holiday months of November through January.
Please contact us before placing your order if you have any questions about the shipping or delivery process.
Once your order is placed, Scattered Glass will send you a Collection Kit which can be expected to arrive within 10 business days of placing the order. This kit includes items to ensure that collecting and mailing the cremation ash is a simple process. USPS Priority Mail Express is our selected mailing service based on Federal shipping guidelines. Therefore, we will always provide a tracking number.
If you have an urgent order, please consider purchasing a gift card instead of ordering a specific item.
Please READ EVERYTHING Carefully
Scattered Glass is dedicated to helping every client be satisfied with their purchase. If you have any questions or concerns prior to placing an order, we are happy to speak with you. You may contact us here.
Please keep in mind that the pieces shown are examples of the designs available. Every piece is individually handmade and cremation ash is just as unique, so slight variations are to be expected. Small bubbles or other imperfections may occur during the production process. Therefore, your final product will vary. We work with you as needed to help you understand what these slight variations may entail.
By placing an order for artwork, you are consenting for Scattered Glass to inlay the cremains or other specified materials into glass. You recognize that once the ash or other materials have been incorporated into artwork, they cannot be returned to their original form. Any remaining ashes will be safely returned to you along with your art piece.
LOST or STOLEN MAIL
Not all countries allow ashes to be shipped. Once you confirm with your country's postal laws, please contact us before placing an order.
*The Scattered Glass Collection Kit includes shipping materials that comply with USPS regulations (Publication 52, Sections 451.22, and 451.3 - updated 2019) relating to the packing and transportation of cremated remains, powders and other dry materials.